Legal | Monlot Group

LEGAL NOTICE

1. Intellectual property and copyright

Webmaster: HOTEL Web design

Host: INFOMANIAK Company

All reproduction rights are reserved, including on downloadable documents. Reproduction of all or part of this site, on any medium whatsoever, without the prior written consent of the publisher, is strictly prohibited.

2. Data Protection

The photos appearing on the site are communicated for illustrative purposes and without contractual value. We invite you to refer to the description of each product to find out its precise characteristics.

Protection of files and intellectual property

In accordance with the provisions of Law No. 98-536 of July 1, 1998, transposing Directive 96/9/EC of March 11, 1996, concerning the legal protection of databases, SAS CELLAR PRIVILÈGE is the producer and owner of all or part of the databases making up this Site. In addition, all content appearing on this Site (texts, images, photos, graphics, logos, icons) is protected by copyright. Any use or reproduction, even partial, of the Site or its contents is strictly prohibited, except with the express authorization of its author.

3. Privacy Policy

When browsing our site, You are required to provide us with personal data. Thank you for your trust and we would like to inform you here about the use of Your data as well as Your rights. The person responsible for processing personal data is defined by “THE COMPANIES”.

Definitions

For the purposes of this Privacy Policy, capitalized terms, whether singular or plural, shall have the following meaning:

« Cookies » : means a text file stored on a User’s terminal which is used to store information about the User ;

« Personal data » : means any information relating to an identified or identifiable natural person; an “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number (such as a cookie or IP address), location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity;

« Partners » : designates the various service providers whether it be for the processing of Your orders, the delivery of products, after-sales service, the provision of technological services, advertising, social networks, etc.;

« Personal Data Regulation » : means together the European Regulation No. 2016-679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the “RGPD”) and local laws relating to the protection of personal data (in France: in particular Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, as amended) ;

« Site » : means the Internet site accessible at the URL http://www.mrsv-group.com. ;

« You », « Your » ou « User » : means

the visitor to the MRS.V Group Site, i.e. the person browsing the Site without having created a customer account or placed an order,
the MRS.V Group prospect, i.e. the person who has created a customer account but has not yet ordered products and,
the customer of MRS.V Group, i.e. the person who placed the order via the Site.

Aims of the collection and processing of personal data

MRS.V Group uses Your Personal Data for various purposes, when:

You are visiting the Site which uses cookies
You create an account on the Site
You buy our products or book our accommodation
You subscribe to our newsletter by e-mail and to our wine club

In particular, Your Personal Information is necessary to enable your access to our Site, use and improve our Site, and to enable us to do the following managements:

– Customer relationship and product order management:

Carrying out operations relating to our commercial relationship, i.e. orders, transport, deliveries, accommodation reservations, payment, invoices, accounting, monitoring of the “customer relationship”, such as carrying out satisfaction surveys, managing complaints and after-sales service, etc

The legal basis for this is, as the case may be, the legitimate interest of the MRS.V Group or the execution of the contract with the data subject.

– Management of marketing actions and commercial prospecting :

Propose You our offers from Partners and the MRS.V Group according to Your choices ;
To personalise our Site and our offers, according to Your observed and/or declared preferences including those from your personal account and Your needs ;
To personalise our communication for you, in particular through informative e-mails, according to Your observed and/or declared preferences, Your needs and Your choices ;
Carry out commercial solicitation operations ;
Develop commercial statistics; analysis and marketing tools (including classification, scoring, etc.)
Customised audience targeting through social media platforms;

The legal basis for this processing is, as the case may be, the legitimate interest of the MRS.V Group, the execution of the contract with the data subject or the consent of the data subject (in particular for sending commercial offers by email to visitors and prospects).

– Management of requests to exercise rights and complaints from visitors, prospects and customers :

To manage requests to exercise the rights while you use the Site;
Manage possible complaints and/or disputes ;
Manage Your comments and customer reviews on the Site and/or on the web pages we publish and host on social networks.

The legal basis for this processing is, as the case may be, the legal obligation of the MRS.V Group, the legitimate interest of the MRS.V Group or the execution of the contract with the data subject.

Personal data collected

All information that You may have provided to us during Your visits to our Site and/or the placing of Your orders and/or Your accommodation reservations, is strictly confidential. This information is necessary for the purpose of their processing, such as the management of Your orders as well as the commercial relations that we maintain with You.

We collect the Personal Data that You voluntarily declare to us when creating your personal account, namely Your name, first name, date of birth, gender, postal address, e-mail address, telephone numbers.

We also collect and process the following Personal Data:

The following Data relating to the follow-up of your commercial relationship with our company: products ordered, accommodation booked, quantity, amount, periodicity, delivery and/or invoicing address(es), telephone number, digicode, as well as any other relevant information on the delivery (tracking number, status of the shipment, etc.), purchase history, return of products, correspondence and/or telephone exchanges with You and our after-sales service, exchanges and comments from customers, person(s) in charge of customer relations, etc.
The necessary data:

carrying out loyalty-building, canvassing and promotional activities,
the organisation of any promotional operation,
Data relating to Your contributions (opinions on products contained or the Site).

The collection and processing of this Personal Data on the Site is mainly intended to allow the management of Your orders. The collection and transmission of certain Personal Data are mandatory and others are optional, and are indicated as such in the collection forms available on the Site.

In addition, we also collect and process Personal Data relating to your navigation and behaviour on the Site: your IP address, the pages you visit, etc.

The recipients of your personal data

The recipients of Your Personal Data collected on our Site are first and foremost the persons duly authorized within MRS.V Group to process Your orders and manage customer relations.

We only share this information with those Partners who are necessary to provide third party services and for the purposes described in this privacy policy, including the following categories of recipients:

– Our providers of payment methods or payment security ;

– Our delivery service providers and transporters ;

– Our IT service providers ;

– Our service provider specialising in the collection and processing of Customer reviews ;

– Our service provider specialises in the gestion of abandoned shopping carts ;

– Our service provider allowing to record in video the navigation of the customers on the Site in order to preserve the history of the anomalies and the bugs in case of complaint made by customers ;

– Our affiliate partners ;

– Our partner for programmatic advertising ;

– Our provider used for online virtual assistance ;

– Our partners for sending promotional emails and promotions on our Site ;

– Our retargeting partners ;

– Social networks ;

– Traffic and navigation analysis tools.

Your Personal Data may be transferred to Partners who may be located in countries that do not offer the same level of data protection as European Union countries. MRS.V Group ensures that such transfers are subject to appropriate data protection mechanisms.

Finally, MRS.V Group may transmit Your data to third parties when it receives a request from a judicial authority or any administrative authority authorised by law to communicate this information in accordance with the legislative provisions in force.

Storage of personal data

Your Personal Data is collected and processed by MRS.V Group for the time necessary to carry out the processing described in paragraph 2 of this Privacy Policy.

Visitor and Prospect Data: Prospect Data is kept in a current archive (i.e. routinely accessible by the relevant departments of MRS.V Group) for 3 years from the last contact of the prospect.

A “contact” is considered to be the fact of connecting to one’s customer account, consulting a product sheet, adding a product to the basket, searching for a product on the Site, reserving or consulting an accommodation, clicking on a link contained in the MRS.V Group newsletter or in an email sent by MRS.V Group.

At the end of this 3-year period, MRS.V Group may contact the Prospect again to find out whether he/she wishes to continue receiving commercial solicitations. In the absence of a positive and explicit response from the Prospect, the data will be archived in accordance with the provisions in force, and in particular those set out in the Commercial Code, the Civil Code and the Consumer Code.

In any case, You can revoke your consent at any time and ask to unsubscribe from the MRS.V Group Newsletter by clicking on the link in the messages sent to you. In this case, your Personal Data will be destroyed within a maximum of 1 month from your request to unsubscribe.

– Customer Account Data: Customer Account Data is kept for the time strictly necessary to manage the commercial relationship.

Beyond the duration of the commercial relationship with the customer, certain data may be archived in accordance with the provisions in force (in particular, but not exclusively, those provided for in the Commercial Code, the Civil Code and the Consumer Code).

In addition, customer data used for marketing purposes may be retained for a period of 8 years from, for example, the last purchase, the last contact from the customer or the request to delete the customer’s account.

At the end of this 8-year period, MRS.V Group may contact the Client again to find out if he/she wishes to continue receiving commercial solicitations. In the absence of a positive and explicit response from the Client, the data will be archived, if necessary, in accordance with the provisions in force, and in particular those set out in the Commercial Code, the Civil Code and the Consumer Code.

– Connection data: your connection logs collected, subject to your agreement and the settings of your terminal, via the use of cookies and other tracers placed on our Site, will be kept in accordance with the applicable regulations for a period not exceeding thirteen (13) months. For more details on cookies, how they work and your ability to disable them, see our cookies section below.

Security measures

MRS.V Group uses appropriate technical, organisational and physical security measures to protect processed personal data against accidental or unlawful damage, loss, misappropriation, intrusion, disclosure, alteration, destruction or unauthorised access to such data.

MRS.V Group’s computer systems are protected by state-of-the-art software and physical and electronic data backup procedures are in place. The same level of protection is imposed by MRS.V Group on its subcontractors.

Individuals’ rights to the data collected

You have the right to request :

access and rectification of Your Data,
the limitation of the processing of Your Data,
the deletion of Your Data,
to withdraw your consent to the processing operations based on this legal basis.

You may exercise your right to object to the processing of data for commercial prospecting purposes. If You are concerned by email prospecting, You can also modify or unsubscribe from the Newsletter by clicking on the “Unsubscribe” hypertext link present in each newsletter.

You can define directives relating to the conservation, deletion and communication of Your Personal Data after your death. These directives may be general or specific.

You may also request to exercise your right to portability, to the extent applicable, in order to receive personal data in an open and machine-readable format.

Finally, for any other complaint, you have the right to lodge a complaint with the competent supervisory authority (in France, the CNIL).

These rights can be exercised directly: by e-mail to the address indicated below in Contacting MRS.V Group.

Update of the privacy policy

MRS.V Group may change the Privacy Policy at any time. If MRS.V Group wishes to use personal data in a manner different from that stated in the Privacy Policy in effect at the time of collection, such changes will be published in a new version of this Privacy Policy.

Communicating with MRS.V Group

If you have any questions or comments about the Privacy Policy or the way MRS.V Group collects and uses data, you can contact MRS.V Group:

– by e-mail: by writing to contact@chateaumonlot.com

– by post: by writing to the following address: 1 Lieu dit Au Conte – 33330 SAINT-HIPPOLYTE

Cookies deposited by MRS.V Group:

In order to improve your browsing experience on our Site, cookies are placed on your computer, your mobile phone, your tablet or any other digital medium. The cookies that we issue on our Site are used to recognise the user’s terminal when they connect to our Site in order to:

– To optimise the presentation of our Site according to the display preferences of your terminal (display resolution, operating system used, etc.) during your visits, depending on the hardware and software used to display or read your terminal.

– To allow the user to access reserved and personal areas on our Site, such as their personal account based on the information they provided when creating their account. The user thus accesses personalised content or content reserved for him/her.

– To store information relating to a form you have filled in on our Site (access to your account / your preferences).

– Implementing security measures, for example when the user is asked to log in after a certain period of time.

Cookies from our partners:

Google Adwords

https://adssettings.google.com

Bing Ads

https://www.bing.com

GENERAL TERMS AND CONDITIONS OF SALE

Accommodation: Petit Monlot / Chez Mrs.V / Château Sénailhac

Clause 1: Definition

The term “General Terms and Conditions of Sale” refers to the sale of accommodation by the accommodation rental company.

Clause 2: Conclusion and confirmation of sale

The sale only becomes final when the client has paid in full for the accommodation booked.

Clause 3: Organisation

In the absence of agreement on the types of rooms, these will be allocated according to the availability of the three places rented as a whole or by room.

At the time of booking, the guest house (Petit Monlot, Chez Mrs.V, or Château Sénailhac) should have received confirmation of any special instructions and the following details:

The list of names of the clients, and in the case of a full rental, the name of the group leader.
For the rooms: the time of arrival and departure of the group, in accordance with the times indicated in the booking conditions (cf doc).

All the conditions for booking accommodation are detailed in the confirmation email sent to the customer after the booking has been confirmed.

Clause 4: Invoicing

Subject to what is stated below, the price charged by the guest house to the guest is the price agreed upon on the day of the conclusion of the contract, plus the cost of services not initially foreseen, which are actually performed by the guest house at the request of the guest during the execution of the contract.

Any extras not paid for by the guests will be invoiced directly to the client.

Clause 5: Payment

When booking the room(s), the client will receive a “Reservation request” email. His/her credit card is not debited but his/her imprint has been entered. The customer will receive a second e-mail if the reservation is accepted, in which case the amount of the reservation can be debited directly from the credit card imprint.

In the case of privatisation, the price will be paid by bank transfer on the following dates:

50% upon confirmation of the reservation
50% at the latest 7 days before arrival
Extras and additional services: on the day of departure

All payments should be made to SC Château Monlot, or SCA Château Sénailhac, or SC Château La Vue. We ask that you specify the name, title, full address and telephone numbers of the person responsible for payment of the prize. No drafts will be accepted.

Clause 6: Taxes applicable to guests

The prices of the accommodation include all taxes, namely: VAT or other indirect taxes, tourist taxes, income taxes or other applicable taxes (“Taxes”).

Clause 7: Means of payment

Payments by credit card (Blue, Visa, Eurocard Mastercard, American Express), bank transfer are accepted.

Clause 8: Penalty clause

Any invoice not paid by the deadlines set out above shall entail the payment of agios invoiced at the rate in force and payable immediately.

Clause 9: Modification

In the event that one or more rooms are unavailable, the accommodation concerned (SC Château Monlot or SC Château La Vue or SCA Château Sénailhac) may offer to replace the room(s), with the customer’s agreement, either by another room or by another accommodation.

Clause 10: Cancellation

If the customer cancels the booking, the refunds or penalties applied are:

FOR THE RENTAL OF ROOM(S): PETIT MONLOT or/and CHÂTEAU SÉNAILHAC

All cancellations must be made 48 hours before the arrival date.

After this period, 1 night will be charged as compensation.

If the client cancels his reservation 48 hours before the arrival date, the amount of his reservation will be fully refunded within 15 working days from the day of cancellation.

FOR FULL RENTALS: PETIT MONLOT or/and CHÂTEAU SÉNAILHAC or/and CHEZ MRS.V

If the client cancels the reservation partially or in its entirety, the refunds or penalties applied are

Between 14 and 8 days before the arrival of the group: compensation of 50% of the total amount of the stay.

Less than 8 days before the arrival of the group: 100% of the total amount of the stay.

Clause 11: Early termination of the contract by the accommodation provider

The rental company reserves the absolute right to unilaterally terminate, without notice or compensation, any contract whose object or cause proves to be incompatible with the purpose of the rented premises or is contrary to good morals and may disturb public order or for any other reason whatsoever.

The rental company reserves the absolute right to unilaterally terminate the contract without notice or compensation, after a simple formal notice has remained without effect, in the absence of payment by the client of all or part of the deposits stipulated in the article “PAYMENT” above, without prejudice to the right of the guest house to seek by all legal means the payment of the sums due or to fall due as well as the compensation of the loss.

The rental company is exempt from any liability for partial non-fulfilment of the contract resulting from an act of God, a third party or an act of force majeure such as, for example, total or partial strikes, closures, floods, fires or other disasters.

Clause 12: Liability and insurance

The client is requested to confirm that they, and any person they invite, meet the minimum age, competence, fitness or other requirements. The customer is responsible for informing the Host of any health or physical condition or any other circumstance that may impact on the ability to participate in, attend or use the Host Service. Unless expressly permitted, the Host will not allow a person to join a Guest Service unless that person has been included as an Additional Traveller during the booking process.

The client will be held responsible for any damage caused by themselves, their employees or guests in the premises and gardens of Maison Petit Monlot, Chez Mrs.V or Château Sénailhac.

For the full rental of accommodation: the client undertakes to provide a certificate of civil liability insurance at the latest 3 days before arrival.

In the event of the use by the client, his employees or guests, of equipment not belonging to the guest houses offered here, the client must be able to produce a certificate of civil insurance covering any damage that may be caused by the use of this equipment.

The guest will be held responsible for materials and objects that do not belong to him and that are made available in the rented rooms and common rooms.

The rental company is not responsible for the effects and materials, objects stored on its premises by the clients or third parties. We advise the client to take out their own insurance and/or arrange for a security service.

The subletting of the rented property is formally forbidden if it is not the subject of an express, prior and written agreement between the rental company and the Client.

The French or foreign client is responsible for his actions in the accommodation but also on the public highway in the vicinity of the accommodation, MRS.V group cannot be held responsible.

Clause 13: Security deposit for full rentals

In the case of a full rental of one of the guest houses:

A deposit of 2,000 euros must be paid on signing the contract by cheque accompanied by proof of identity.

This deposit will be returned to the client in full, within a maximum of one month, if no damage has occurred during the occupation of the premises by the client.

If damage has occurred, the rental company will be legitimately and legally entitled to deduct from the security deposit the final bill for the repairs it has had to make to restore the premises or equipment to its original condition. Of course, if there is a balance remaining, this must be returned to the tenant. The information on the full rental is mentioned in the contract.

Clause 14: Dispute resolution

In the event of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by contacting our Customer Service Department beforehand.

The mediator must be contacted within a maximum period of one year from the initial complaint. The MCP MEDIATION mediator can be contacted directly online at the following address: www.mcpmediation.org or by mail MÉDIATION DE LA CONSOMMATION & PATRIMOINE – 12 Square Desnouettes – 75015 PARIS.

Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law. In the absence of an amicable solution, the dispute will be brought before the Commercial Court of Bordeaux.

GENERAL TERMS AND CONDITIONS OF SALE

ONLINE SHOP / WINE CLUB

Clause 1: Purpose

The general terms and conditions of sale described below detail the rights and obligations of SAS CELLAR PRIVILEGE 8 avenue de Sénailhac 33370 TRESSES Siret number: 818 286 726 00018 and its customer in the context of the sale of the following goods sold on its Internet site: deliverable wines.
Any service provided by SAS CELLAR PRIVILEGE therefore implies the purchaser’s unreserved acceptance of these general conditions of sale.

Clause 2: Offers / prices / orders

All our wine offers are valid while stocks last, excluding promotions, special offers and gifts.

The prices are expressed in Euros, including all taxes but excluding transport costs which are applied and calculated according to the day of the order.

Considering the rare or speculative nature of certain products, we reserve the right to apply restrictions on the quantities available, or even to refuse or cancel an order presenting a manifestly unusual character.

Our offers are exclusively reserved for consumer customers, and in no case for professional resellers. Orders are confirmed by e-mail but are only final upon receipt of full payment for the goods.

SAS CELLAR PRIVILEGE reserves the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated at the time the order is registered.

Clause 3: Terms of payment

Orders must be paid for in full at the time of ordering:

or by credit card (Blue, Visa, Eurocard Mastercard, American Express);
or by bank transfer to the following references :

Bank: Crédit Agricole d’Aquitaine – Saint Emilion – France

IBAN: FR76 1330 6000 3823 0706 8066 150

BIC: AGRIFRPP833

No extension of the deadline can be granted without our express prior consent.

Available wines “livrables”

An invoice in Euros, including VAT, will be issued by CELLAR PRIVILEGE and sent to the client at the billing address indicated.

For deliveries to French overseas departments and territories or abroad, please contact us by email at the following address: contact@cellarprivilege.com or by telephone at: 05 57 84 51 89.

Clause 4: Late payment

In the event of non-payment, in whole or in part, of the goods delivered on the date of receipt, the purchaser shall pay SAS CELLAR PRIVILÈGE a late payment penalty equal to three times the legal interest rate.
The legal interest rate retained is that in force on the day of delivery of the goods.

From 1 January 2015, the legal interest rate will be revised every 6 months (Order n°2014-947 of 20 August 2014).
This penalty is calculated on the total amount including VAT of the said goods.

In addition to the late payment penalties, any sum, including the deposit, not paid on the due date shall automatically give rise to the payment of a fixed penalty of 40 euros due for collection costs.
Articles 441-6, I paragraph 12 and D. 441-5 of the French “Commercial Code”.

Clause 5: Exchange of a product

In the event that the products ordered are out of stock, SAS CELLAR PRIVILÈGE may offer to replace them, with the customer’s agreement, either with another vintage or with an equivalent wine.

Clause 6: Resolutive clause

If, within fifteen days following the implementation of the “Late Payment” clause, the purchaser has not paid the amounts still due, the sale shall be cancelled by operation of law and may give rise to the right to claim damages for the benefit of SAS CELLAR PRIVILÈGE.

In the event of non-payment by the Customer or withdrawal of the goods on the agreed due date and 15 days after a formal notice has remained unsuccessful, the sale shall be cancelled by operation of law if the Seller sees fit, with restitution of the advance payments made by the Customer, and the possibility for the Seller to request in summary proceedings the restitution of the products already delivered, if applicable, without prejudice to other damages and interest.

Clause 7: Retention of title clause

SAS CELLAR PRIVILÈGE shall retain ownership of the goods sold until full payment of the price, in principal and in accessories. In this regard, if the purchaser is subject to receivership or judicial liquidation, SAS CELLAR PRIVILÈGE reserves the right to claim, within the framework of the collective proceedings, the goods sold and remaining unpaid. This shall not prevent the transfer of the risks of the goods to the Client upon delivery of the goods.

Clause 8: Delivery

The delivery is made:

or by handing over the goods directly to the buyer;
either by sending a notice of availability in the shop to the attention of the buyer;
either at the place indicated by the buyer on the order form.

The delivery time indicated when the order is placed is given as an indication only and is not guaranteed. Deliveries are made within a maximum of 30 working days from receipt of full payment for the order.

Consequently, any reasonable delay in the delivery of the products shall not entitle the buyer to:

the award of damages;
cancellation of the order.

In the event of an error in the information transmitted by the Client, SAS CELLAR PRIVILÈGE shall not be held responsible for the impossibility of delivering the goods in the place and time required.

The transport risk is borne entirely by the buyer. It is the responsibility of the customer to check the condition of the goods on the day of receipt. In the event of missing or damaged goods during transport, the purchaser must formulate all necessary reservations on the order form upon receipt of the said goods. These reservations must also be confirmed in writing within five days of delivery, by registered letter with acknowledgement of receipt.

If the customer undertakes to collect the goods himself or herself, and if the goods are not collected within a maximum of two months after they have been made available, SAS CELLAR PRIVILÈGE shall be entitled to invoice additional storage costs at the rate of 12 Euros (incl. VAT) per month of delay.

Clause 9: Force majeure

SAS CELLAR PRIVILÈGE shall not be held liable if the non-performance or delay in the performance of any of its obligations described in these general terms and conditions of sale is due to force majeure. In this respect, force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.

Clause 10: Dispute resolution

In the event of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by contacting our Customer Service Department beforehand.

In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the French Consumer Code concerning the amicable settlement of disputes, if you have sent a written complaint to the professional and have not obtained satisfaction or a response within two months, you may submit your complaint free of charge to the consumer ombudsman. The mediator must be contacted within a maximum of one year of the initial complaint. The MCP MEDIATION mediator can be contacted directly online at the following address: www.mcpmediation.org or by mail MÉDIATION DE LA CONSOMMATION & PATRIMOINE – 12 Square Desnouettes – 75015 PARIS.

Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.

In the absence of an amicable solution, the dispute will be brought before the Commercial Court of Bordeaux.

Clause 11: Protection of minors & health warning

In accordance with article L. 3342-1 of the Public Health Code, the sale of alcoholic beverages to minors is prohibited. The Customer declares and undertakes to be at least 18 years old on the date of the order.

Alcohol abuse is dangerous for your health and should be consumed in moderation.

MRS.V Group

Legal & terms

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